Frequently Asked Questions
HOW DOES THE SMILE CONNECTION DENTAL PLAN WORK?
The Smile Connection Dental Plan gives you access to savings on a variety of dental services. Dental Plan highlights and advantages include:
- Immediate plan activation
- Low yearly membership fee
- Guaranteed plan acceptance
- No waiting periods
- No annual maximums
- No age restrictions for subscribers
- Exam and X-rays included in both Smile Connection Dental Plans
- Value Dental Centers conveniently located inside Walmart stores
When joining the Smile Connection Dental Plan you will receive a welcome letter and ID card(s). A Smile Connection Dental Plan Description of Services/Disclosure form can be found online on the Support page or call (877) 403–8232. If you are a Smile Connection Dental Plan member login to your membership account. If you would like to become a member, click the Join button at the top of this page.
IS THE SMILE CONNECTION DENTAL PLAN INSURANCE?
No. It is NOT INSURANCE. It is a discount program providing access to a discounted fee schedule negotiated by The CDI Group, Inc. Save on your dental care such as cleanings, examinations, x-rays and more. Participants are responsible for paying the provider for services received.
CAN I BE DENIED PARTICIPATION IN THIS PROGRAM?
No. There are no restrictions on participation, regardless of your age or conditions which existed prior to your enrollment.
WHO CAN SIGN UP?
All individuals, spouses, domestic partners, dependents, and family members may sign up. If you sign up for “Family plan,” all members of your immediate family currently living in your household can take advantage of the discounts. Any new family members can also be signed up. If you sign up for “Individual” and want to sign up family members later on, please login to your account and click the Upgrade Your Plan button. Please refer to the Description of Services and Disclosure Form for more information.
HOW DO I JOIN?
Getting started is easy. Complete the online application form and pay the yearly membership fee. After joining, simply show your Member ID card at the time of treatment. You pay your dental office only for the care you want and need at the reduced fees as described on the Summary of Discounts.
Can I upgrade my SMILE CONNECTION standard DENTAL PLAN to the premium plan?
Yes, if you enroll in the STANDARD Plan and would like the PREMIUM Plan you may upgrade your plan at any time during the year. With the Smile Connection PREMIUM Dental Plan you will receive discounts on a wide range of discounted preventative and major dental services. Upgrading is easy, login to your account through the member services page, simply pay the upgrade amount. Your effective date will remain the same. If you need additional assistance please call a representative and we are happy to process upgrade by phone at (877) 403–8232.
WHAT IF I ALREADY HAVE INSURANCE?
The program provides discounts for services that may not be covered by your insurance. This program can be used alongside your existing insurance plan to potentially reduce out-of-pocket expenses. You can also use the program for additional savings on treatments not included in your current benefits. If you have dental insurance, you should contact your insurer to see what benefits will be paid.
HOW DO I START USING MY SMILE CONNECTION DENTAL PLAN?
Eligibility for the plan begins when payment for the plan is successfully processed. You may begin using your plan immediately. Once your cards are printed or received, contact one of the participating providers and schedule your appointment.
HOW DO I GET ADDITIONAL MEMBERSHIP ID CARDS FOR MY FAMILY AND/OR REPLACEMENT CARDS?
Smile Connection Dental Plan members can login to their online account. Within the Membership Services page you can re-print membership cards and even upgrade to add-on additional members. If you do not have an online account or access to a computer or a printer, please call us toll-free at (877) 403–8232 to request additional ID cards and/or replacement cards.
HOW OFTEN CAN I USE THE PROGRAM?
You may use the program as often as you wish. There are no limits on how often you and your family can use the program as long as your membership is effective.
AM I REQUIRED TO PAY THE PROVIDER WHEN I RECEIVE SERVICES?
Yes, payment is due at the time of service, unless you have made alternative payment arrangements directly with the provider. All payments and services are between the specific Dentist and Patient with no implied or express warranty from The CDI Group, Inc. The CDI Group, Inc. does not pay for services.
WHAT IF A PARTICIPATING PROVIDER DOES NOT RECOGNIZE MY PROGRAM CARD?
Simply ask the office staff to call our toll-free number at (877) 403–8232 listed on your ID card, and a Customer Service Representative will be happy to provide the necessary information. Our office hours are Monday through Friday, 7:30AM – 7:00PM CST.
HOW CAN I FIND A PARTICIPATING PROVIDER IN MY NEIGHBORHOOD?
Use our online Provider Search to find a Value Dental Center conveniently located in Walmart. Or call us toll-free at (877) 403–8232 to find participating Smile Connection Dental Plan provider near you.